1. Information We Collect
We collect various types of information to provide and improve our services. The information we collect includes:
Personal Identification Information
- Name, date of birth, and contact information
- Email address and phone number
- Mailing address and location
- Government-issued identification numbers (when required for travel)
Medical History and Records
- Medical history and current health conditions
- Previous treatment records and diagnoses
- Medication information
- Medical images and test results (when provided)
Payment Information
- Credit card or payment method details (processed securely)
- Billing address and payment history
- Transaction records
Website Usage Data
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Search queries and interaction data
2. How We Use Your Information
We use the collected information for the following purposes:
Service Provision
To facilitate consultations, coordinate treatments, and provide medical tourism services as requested.
Treatment Coordination
To connect you with appropriate healthcare providers and coordinate your medical journey, including sharing necessary medical information with authorized healthcare professionals.
Communication Purposes
To send appointment reminders, treatment updates, respond to inquiries, and provide customer support.
Service Improvement
To analyze usage patterns, improve our platform functionality, and enhance user experience (using anonymized data where possible).
3. Information Sharing
We share your information only in the following circumstances and with appropriate safeguards:
Medical Professionals
We share relevant medical information with licensed healthcare providers involved in your care to facilitate consultations and treatment coordination.
Partner Hospitals
We share necessary information with partner healthcare facilities to arrange treatments and ensure continuity of care.
Payment Processors
We share payment information with secure, PCI-compliant payment processors to process transactions. We do not store full credit card numbers.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users.
We do not sell your personal or medical information to third parties.
4. Data Security
Encryption Standards
All data transmitted through our platform is encrypted using industry-standard SSL/TLS encryption. Medical records are stored with additional encryption layers.
Access Controls
We implement strict access controls, ensuring that only authorized personnel can access your information. All staff members are trained in data protection and confidentiality.
Medical Data Protection
Medical information is protected in accordance with applicable healthcare privacy laws, including HIPAA where applicable. We maintain comprehensive security measures to protect sensitive health information.
International Transfers
When transferring data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
5. Your Rights
You have the following rights regarding your personal information:
Access to Personal Data
You have the right to request access to the personal information we hold about you. Contact us to request a copy of your data.
Data Correction Rights
You can request corrections to inaccurate or incomplete information. We will update your records promptly upon verification.
Deletion Requests
You may request deletion of your personal information, subject to legal and medical record retention requirements. We will comply where legally permissible.
Opt-Out Procedures
You can opt out of marketing communications at any time by using the unsubscribe link in emails or contacting our support team. You cannot opt out of essential service communications.
7. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Data Protection Officer:
Email: privacy@medvoyageglobal.com
Phone: +1 (800) 123-4567
Privacy Inquiry Procedures:
For privacy-related requests, please email us with "Privacy Inquiry" in the subject line. We will respond within 30 days as required by applicable data protection laws.