Terms & Conditions

By accessing and using MedVoyage Global's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms and Conditions constitute a legally binding agreement between you and MedVoyage Global. Your use of our services indicates your acceptance of these terms in their entirety.

MedVoyage Global provides medical tourism consultation and coordination services through our online platform. Our services include but are not limited to:

• Medical Tourism Consultation Services: Connecting patients with qualified medical professionals and healthcare facilities worldwide
• Online Consultation Platform: Facilitating virtual consultations between patients and healthcare providers
• Treatment Coordination Services: Assisting in the planning and coordination of medical treatments across international borders
• Travel Arrangement Assistance: Providing support for travel logistics, visa processing, and accommodation arrangements related to medical tourism

We act as an intermediary platform connecting patients with healthcare providers. We do not provide medical services directly.

As a user of MedVoyage Global services, you agree to:

• Provide accurate, current, and complete medical information to healthcare providers
• Comply with all medical advice and treatment recommendations provided by licensed healthcare professionals
• Fulfill all payment obligations for services rendered in a timely manner
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access
• Use our services only for lawful purposes and in accordance with these Terms and Conditions
• Not share false, misleading, or fraudulent information with healthcare providers or our platform

Professional Medical Advice Required: MedVoyage Global is a platform that facilitates connections between patients and healthcare providers. We do not provide medical advice, diagnosis, or treatment. All medical decisions should be made in consultation with licensed healthcare professionals.

Treatment Outcome Disclaimers: We cannot guarantee specific treatment outcomes. Medical results vary based on individual circumstances, and we make no warranties regarding treatment success rates or patient outcomes.

Emergency Care Limitations: Our platform is not intended for emergency medical situations. In case of a medical emergency, please contact local emergency services immediately or call our 24/7 emergency hotline at +1 (800) 911-HELP.

Third-Party Providers: We are not responsible for the medical services provided by third-party healthcare facilities or professionals. All medical services are provided by independent, licensed healthcare providers.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal and medical information.

Medical Data Handling: We handle all medical information in accordance with applicable healthcare privacy laws, including HIPAA where applicable. Medical records are shared only with authorized healthcare providers involved in your care.

Third-Party Sharing Limitations: We do not sell your personal or medical information. We share information only as necessary to provide our services, as described in our Privacy Policy, or as required by law.

Consultation Fees: Fees for online consultations and platform services are clearly displayed before booking. Payment is required at the time of service booking.

Treatment Deposits: Some medical procedures may require deposits to secure appointments. Deposit amounts and refund policies are communicated before booking.

Refund Procedures: Refund policies vary by service type. Please review our Refund Policy for detailed information about refund eligibility and procedures.

Payment Methods: We accept major credit cards, bank transfers, and other payment methods as specified on our platform. All payments are processed through secure, encrypted payment gateways.

Service Limitations: MedVoyage Global provides a platform for connecting patients with healthcare providers. We are not liable for:

• Medical outcomes or treatment results
• Decisions made by healthcare providers
• Complications arising from medical procedures
• Travel-related issues or delays
• Third-party service provider actions or omissions

Third-Party Provider Responsibilities: Healthcare providers, hospitals, and other third-party service providers are independent entities. They are solely responsible for the medical services they provide.

Legal Jurisdiction: These Terms and Conditions are governed by the laws of the jurisdiction in which MedVoyage Global operates. Any disputes shall be resolved through binding arbitration or in the appropriate courts of that jurisdiction.

Account Termination Procedures: You may terminate your account at any time by contacting our support team. We reserve the right to suspend or terminate accounts that violate these Terms and Conditions.

Service Discontinuation Terms: MedVoyage Global reserves the right to discontinue or modify any service at any time. We will provide reasonable notice of significant service changes when possible.

Upon termination, your right to use the platform will immediately cease. Provisions regarding payment obligations, privacy, and liability limitations will survive termination.